Returns & Exchanges

At CARENA FASHION, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you have 30 days from the delivery date to request a return or exchange.

We accept returns for both defective and non-defective products, provided they are in new condition, unused, and returned in their original packaging.

Return Process

To initiate a return, please contact our customer support team at contact@carenafashion.com. We will provide you with the return address and further instructions.

Return Shipping Costs

We will email you a prepaid return label once your return request has been approved.

Restocking Fees

We do not charge any restocking fees for returns.

Refund Processing Time

Once the returned item is received and inspected, your refund will be processed within 10 business days. The credit will be issued automatically to the original payment method used for the purchase.

If you have any questions about your order, the products, or our service, please contact our customer service.

Contact

• Email: contact@carenafashion.com

Customer service hours: Monday – Friday: 10:00 AM – 6:00 PM (GMT)