We only deliver within the United States. For more information, please see our Shipping Policy.
Here you will find answers to the most frequently asked questions about our products, orders, and our service.
How long does delivery take?
Order cutoff: 2:00 PM EST – Eastern Standard Time (New York).
Processing time: Orders are processed within 1–3 business days, Monday to Friday.
Delivery time: Delivery occurs within 5–7 business days, Monday to Friday.
Weekend orders: Orders placed on the weekend will be processed on the next business day.
What are the shipping costs?
We offer free shipping for all orders within the United States.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number that allows you to track the delivery status of your package. You can find our tracking page here.
What is your return policy?
You have 30 days from the delivery date to return an item if you are not satisfied. Returned items must be in new condition, unworn, and still have the original tag attached. All details can be found on our Return & Refund Policy page.
How can I return an item?
To initiate a return, please contact our customer service via email at contact@carenafashion.com. We will send you a prepaid return label along with detailed instructions on how and where to send your package.
Who pays for return shipping?
According to our Return and Refund Policy, we offer free returns. You will receive a prepaid return label via email – regardless of whether you want to exchange the item or if it is a defective item.
When will I receive my refund?
Once we have received your return package, it will be inspected by us. You will be notified via email whether the refund has been approved. If approved, the refund will be processed automatically through your original payment method. Please allow up to 10 business days for the refund to be processed and appear on your statement.
What payment methods do you accept?
All prices on our website are listed in US Dollars (USD). Payments are processed through SSL-encrypted payment gateways.
We accept the following payment methods:
Credit and Debit Cards: Visa, MasterCard, American Express, Maestro, Discover, JCB.
Digital Wallets: Google Pay.
PayPal.
For more information, please visit our Payment Policy page.
Are my payment details secure?
Yes, your payment details are fully protected. We use industry-standard SSL encryption (Secure Sockets Layer) to secure your transaction. We do not store your full credit card details nor do we have access to your bank account information.
When will my account be charged?
Your account will be charged immediately once you place your order and the payment has been confirmed. The charge occurs at the time of purchase, not at the time of shipping.
Products & Availability
What happens if an item is out of stock?
Our inventory is updated in real-time on our website. If an item you are interested in is not available, feel free to contact us at contact@carenafashion.com – we will notify you via email as soon as the item is back in stock.
Do you offer a warranty?
Yes, all our products come with a 2-year manufacturer's warranty. Additionally, you have 30 days from receipt to decide whether to keep the item or not. For warranty claims, please contact our customer service at contact@carenafashion.com with your order number and a description of the issue.
How can I reach customer service?
You can contact us in the following ways:
- Email: Write to us at contact@carenafashion.com Business hours: Monday – Friday, 10:00 AM – 6:00 PM EST (New York) We strive to respond to your inquiries within 24 hours. For more information, please visit our contact page.
What are your business hours?
Our business hours are Monday to Friday from 10:00 AM to 6:00 PM EST (New York). Saturday and Sunday: Closed We strive to respond to your inquiries within 24 hours.